Sales Policies
We work hard to provide exceptional customer service. Please check out our store policies below to understand exactly how we operate. Contact us if you have further questions and we’ll be happy to help. We look forward to seeing you.
Refunds and Returns
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Privacy Policy
Terms and Conditions
At Jafdesigns, we work hard to ensure our store policies are fair, clear and transparent. If you can’t find the information you’re looking for below, don’t hesitate to get in touch so we can help you further.
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Privacy Policy
Your privacy is important to us. It is JAF Designs' policy to respect your privacy regarding any information we may collect from you across our website, http://jafdesigns.co.uk, and other sites we own and operate.
This privacy policy sets out how JAF Designs uses and protects any information that you give JAF Designs when you use this website.
JAF Designs is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
JAF Designs may change this policy from time to time by updating this page. You should check this page often to ensure that you are happy with any changes. This policy is effective from 30/10/2020.
What we collect
We may collect the following information:
name
contact information including email address
demographic information such as postcode, preferences and interests
other information may be collected by outside providers, such as IP addresses for Google Analytics and Mailchimp.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.,Please note we don’t have access to this data, this is processed by these providers and you can opt out of providing it.
What we do with the information we gather
We require this information for the following reasons:
Internal record keeping.
To process online sales.Please note:-
We need to keep details of financial transactions for HMRC and comply with their record keeping guidelines. This information will be kept safely and we don’t hold your bank details, these are held by our 3rd party processors.We will only send promotional emails about new products, special offers or other information which we think you may find interesting if you have signed up to our mailing list. Purchases of products will not add you to this list, your name will only be added if you opt-in
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and the data is held and removed by 3rd party providers
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
You can find a list of the cookies used on our website here
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at jules@jafdesigns.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the GDPR 2018. If you would like a copy of the information held on you please write to JAF Designs, 5 St Peters Mount, Leeds, LS13 3NF, UK
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
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It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.
Click here to view which cookies are stored on your site visitors' computer.
How can your site visitors withdraw their consent?
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.This policy is effective as of 30 October 2020.
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Warranty and Care
Natural stones/gems can have small differences and imperfections of color or cracks, these are not defects, it is their natural appearance.
This warranty does not cover damage to the product / jewellery due to non-compliance with the care instructions ; accidents, negligence, improper use of the product / jewellery or other factors not related to material or labour defects.
No warranty will cover the damages to the product caused by actions / inactions which are not allowed such as: sports, professional or domestic activities; transportation; manipulation; exploiting behavior; storage; unauthorized cleaning, maintenance and repair; failure to comply with the present terms and conditions; exposure of the product to wear or aging, to expose to destructive environments that prematurely wear/tear the product; such as: dust, smoke, fire, steam, acid rain, chemicals. Or such as: caustic substances, solvents, bleaches, petroleum products, adhesives, acids, salts, cosmetics or cleaning products, chlorine or chlorine-containing substances, including water containing them.
In case of defects occurring during the warranty period please send the defective product to JAF Designs. The customer will have to send the product, warranty certificate and invoice details.
Deadlines:
The time limit for a warranty settlement is maximum 30 days from the receipt of the product. Any repairs to the products within the warranty period will be carried out free of charge or will be replaced, if it is confirmed that a material or labor defect was the cause of such deterioration, rather than the misuse of the jewellery. In case of replacement, we can not guarantee that the same model will be available for delivery. If that particular model is not available, a similar model of your choice with an equivalent value will be delivered.
Service repairs for cases not covered by the warranty such as jewellery damage due to failure to comply with the instructions provided , accidents, negligence, improper use or other factors not related to defects in material or workmanship will be invoiced to the Customer.
CARE INFORMATION
To keep your lovely new purchase pristine
We recommend that you keep the jewellery away from shocks/knocks, gently open the bracelets, earrings, necklaces, chains etc.
It is recommended that jewellery to be taken off before bedtime; before bathing; to wash the dishes or before any other similar activities. Protect jewellery from contact with water, detergents, cosmetics and chemicals, to avoid losing parts attached to the jewelry (precious and semi-precious stones, crystals etc.); as well as the wear of parts that have natural leather or other materials!
Jewellery that contains rubber parts loses its elasticity if it comes in contact with cosmetic sprays. Or with any other chemical product. Materials of organic nature, pearls, corals, shells, sap, are sensitive to cosmetic and petrochemical products. Jewellery with semiprecious stones, necklaces should not be worn during sleep, to avoid accidental damage or strangulation.
Keep jewellery out of the reach of young children.
It is compulsory for jewellery to be taken off before working with various chemicals. This should be done in order not to change its color and not to damage the surface layer. Jewelry will not be worn during physical contact activities or any other activities that result in heavy sweating. This is necessary to avoid damaging the surface layer, detaching parts or removing the surface layer of the jewelry.
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Useful Info
Jewellery exposed under water, acetone or other liquids can cause some gemstones to disintegrate,so it's best to remove your jewellery to wash, shower & sleep and to remove rings when washing up etc. Apply moisturisers, sunscreen and perfume before putting on your jewellery, also it is recommended that you do not use perfumes or hairspray in the vicinity of jewellery.
Silver jewellery is best to be kept in bags/sacks dedicated for jewellery, in dry places away from the kitchen, bathroom or shower. Avoid contact with moisture and heat to prevent oxidation.
Silver Jewelry hallmarked 925 but not treated with rhodium can oxidize (turn black) in contact with moisture, perspiration or excessive heat. This is not a defect. Clean the plain silver jewellery with bicarbonate or special silver cleaning solutions to restore their shine.
For jewellery maintenance and keeping its shine we recommend to use a soft cloth, especially for jewellery cleaning. Jewellery with pearls or natural gems will not be cleaned with solvents or chemicals intended for cleaning silver, as it may change colour.
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